Shipping and delivery time
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For orders to the Czech Republic we use the services of Zásilkovna and GLS.
If you are in a hurry, we recommend using the GLS service - the package will be delivered the next working day.
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The average delivery time is 1-2 working days. Depends on the type of payment and choice of carrier.
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Yes, we ship orders to all EU member states and beyond. We would be happy to ship to the USA and Australia, for example.
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We are based in the Czech Republic, specifically in Teplice and all orders are shipped from there.
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After the package is shipped, you will receive an email with shipping information, including a map and routing number.
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In this case, please contact our customer service at: hi@hichic.eu. We will resolve the situation as soon as possible.
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The final value of the transport will be calculated in the checkout after entering the delivery address and selecting the carrier.
For example, prices in the Czech Republic start at 59 CZK, in SK from 3.50 € EUR and in the USA from 40 $ USD.
Payments
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The order must be paid in advance, either online via credit card through the payment gateway, or via Google Pay and Apple Pay.
Unfortunately, based on negative experiences, we do not accept COD payments. -
We recommend that you first check that you are allowed to pay online and have a high enough limit.
If your payment is still rejected, please contact our customer service at hi@hichic.eu, where we will be happy to help you resolve the situation.
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We only accept payments via 3D Secure ("Verified via VISA/Mastercard SecureCode").
This payment method is 100% secure and guarantees that the person using the card is the cardholder, as they need to be in a direct contact with the bank to verify their purchase.